Returns and Refunds
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Return, Refund and Exchange Policy
Thank you for choosing Pransito.com for handmade home decor. We are committed to providing high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer the following return, refund, and exchange policies to ensure a pleasant shopping experience.
1. Return Policy
We understand that sometimes purchased items may not meet your expectations. You can request a return within 30 days of receiving your item. The following are the specific requirements for returns:
Eligibility: Only unused items in their original packaging, undamaged during shipping, are eligible.
Return Notification: Once you decide to return an item, please contact our customer service team via email or the contact form on our website, providing your order number and reason for return.
2. Refund Process
Refund Review: Once we receive your return request, we will review the returned item.
Processing Time: The review is typically completed within 3 business days. Once approved, we will process the refund.
Refund Method: Refunds will be credited to the payment method used for purchase. Processing time may vary depending on your financial institution, but typically arrive within 3-5 business days.
3. Exchange Policy
If you would like to exchange your product, we also offer exchanges. The exchange process is as follows:
Exchange Request: Please contact our Customer Service team within 30 days of receiving your item, stating the product you wish to exchange and the reason for the exchange.
Returning Items: Please ensure the product you wish to exchange is in its original packaging and unused. We will provide a return address.
Processing Time: Once we receive your returned item and verify its condition, we will process a new order. You will receive your replacement product, and the exchange processing time is approximately 2-4 business days.
4. Shipping Policy
Return Shipping: Pransito.com will cover return shipping costs for returns due to product quality issues (e.g., damage, defects, etc.). Please provide proof of this when requesting a return.
Exchange Shipping: For exchanges due to personal reasons (e.g., color or size discrepancies), shipping costs are the customer’s responsibility.
How do I request a return/exchange?
Please follow the steps below to request a return or exchange:
Contact Customer Support: Contact the team via email or by contacting Customer Service, providing your order number and return request.
Get Approval: A Customer Service representative will guide you through the next steps for your return or exchange and provide the address where you can return the item.
Returning the Item: Securely package the item and return it to the specified address. Keep the shipping receipt for tracking purposes.
At Pransito.com, we’re committed to ensuring your shopping experience is as safe as possible. Through our transparent and convenient return and exchange policy, we hope to give you peace of mind when choosing our handmade home decor. Thank you for your support and trust in our products!
